How long does delivery take?
We offer fastest delivery. If you have placed your order before 1 pm (CET), shipment should reach you next day. If ordered after 1 pm (CET) shipment could take one day longer. Delivery will be done business days.
Please note that delivery could take longer, if there is a public holiday in Singapore.
How do I check my order or delivery status?
If you have registered for an account, you have two options to check the status:
- You can track your order by following the link in your Shipment Confirmation email - this will lead you to the order history in the My Account section
- Login and go to order history in the "My Account section". Click on your order number for details.
If you made the purchase as guest, please refer to the emails sent to you or contact customer service.
Why is my order late?
We always aim to deliver your order within 1 -2 business days, but sometimes unexpected factors can cause delays in your delivery.
Here are some reasons your delivery might be late:
- Your order was shipped during our sales and promotions season.
- You ordered more than one product. In exceptional circumstances your order may arrive in different packages and on different dates.
- Your order was placed during a German public holiday or a local public holiday. Our main warehouse is in Germany, and it is home base for each and every one of our products.
- There were unpredictable circumstances beyond our control.
Do you want to find out the current delivery status of your order - check your order history.
Why can’t you ship my order?
There are a few reasons that can keep us from being able to ship your order.
Here are a few possible causes:
- The product(s) you ordered are out of stock.
- You live in a remote area, and we cannot deliver there.
- You specified a PO box as your delivery address. Unfortunately, we are not able to deliver to PO boxes, because our deliveries need to be signed upon receipt.
- A payment issue might have occurred when you placed the order.
What should I do if I haven't received my package?
Please check you delivery status in your account
|Order has status ‘Cancelled’.||Your order may have been cancelled for various reasons. You receive an email explaining why your order was cancelled.|
|Order stuck on status ‘Order created or processing’.||It can be that the product you ordered is out of stock. Please . If product is out of stock, the order gets cancelled.|
|Order has status ‘Order completed’.||Your order has left our warehouse and is now in the hands of the carrier. Please see the according email for tracking code or|
|Order has status ‘Order completed’. The track & trace code has status ‘Delivered’ but the package wasn’t delivered.||Please We may have to request a proof of delivery.|